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Citizens Advice changes

27 March 2020

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West Suffolk Citizens Advice is temporarily suspending its face to face advice service.  They say however, that at a time when consistent and trusted advice is needed more than ever, they are continuing to provide advice to people by phone, webchat and email. 

There are additional staff covering the Adviceline phone to ensure that people find it as easy as possible to get through. They will then take details and ring people back with full advice.

Their Universal Credit Help to Claim team is providing support with the online claiming process by phone and webchat, and can talk people through any problems they have with making their online claims.  Many people whose income has suddenly disappeared or greatly reduced, can submit claims for Universal Credit, and can contact Citizens Advice for help if they need it.  

They are working with essential services such as food banks, and gathering information on local services and new systems put in place during this emergency period.

They say they hope to return to their normal service as soon as government and Citizens Advice guidances allow.


Contact details: 

Suffolk Adviceline:  0300 330 1151 (Monday to Friday 9.30am to 3.30pm)

Universal Credit Help to Claim:  0800 144 8 444 (Freephone – Monday to Friday 8am to 6pm)

Or use the contact form on our website on www.suffolkwestcab.org.uk